SMS Terms and Conditions

Thank you for choosing Fast Track Repair Services for your appliance repair needs. By opting in to receive SMS communications from us, you agree to the following terms and conditions:

1. General

1.1. By subscribing to our SMS service, you agree to receive text messages from Fast Track Repair Services regarding appointment reminders, updates, promotions, support notifications, and other relevant service information.

1.2. These terms and conditions govern your use of our SMS service. By using the service, you acknowledge and accept these terms in full.

2. SMS Consent and Communication Details

2.1. SMS Consent Communication

The phone numbers and related information obtained during the SMS consent process will not be shared with third parties for marketing purposes.

2.2. Types of SMS Communications

If you have consented to receive SMS messages from Fast Track Repair Services, you may receive communications related to:

Appointment reminders
Meeting confirmations and scheduling updates
Follow-ups on service cases
Conversation-based external communication
Internal communication between employees regarding your service request

Example:
"Hello, this is a friendly reminder of your upcoming appointment with Fast Track Repair Services on 25th November 2025 at 12 o’clock. Reply STOP to opt out at any time. Message and data rates may apply. Text HELP for assistance."

2.3. Message Frequency

Fast Track Repair Services may send 50 to 1,000 SMS messages daily across all users, depending on customer interactions and service volume.

2.4. Potential Fees for SMS Messaging

Carriers may charge fees for messages sent or received, depending on your mobile plan and whether the message is domestic or international.

2.5. Opt-In Method

Thank you for opting into SMS messages from Fast Track Repair Services. By opting in:

You agree to receive service-related SMS communications
Message and data rates may apply
Messaging frequency may vary
You may reply STOP at any time to opt out
You may reply HELP for assistance

2.6. Opt-Out Method

To stop receiving SMS messages from Fast Track Repair Services, reply STOP at any time. Once opted out, no further SMS communications will be sent.

To opt back in, reply START at any time.

2.7. Help Message

"Thank you for contacting Fast Track Repair Services. For immediate assistance, please call 703-899-5615 or visit https://www.fasttrackdmv.org/. Message and data rates may apply."

2.8. Use of Conversational Platform (RingCentral)

Fast Track Repair Services uses RingCentral as our secure conversational messaging platform. Through RingCentral’s integration with Wix, your SMS communications may be routed, managed, and stored within this cloud-based system.

By opting in to SMS messaging, you consent to:

The use of automated and manual conversational messaging systems
Two-way SMS communication through RingCentral
Storage and processing of your SMS interactions within RingCentral’s secure environment
Use of conversational SMS for appointment updates, service coordination, customer support, and internal communication regarding your case

RingCentral functions solely as a communication platform. Your personal information, including your phone number, will not be sold, rented, or shared with unrelated third parties for marketing purposes.

All communications sent through RingCentral comply with CTIA, carrier, and relevant SMS messaging standards.

3. Privacy

Your privacy is important to us. We do not sell or share your phone number with unauthorized third parties. All information provided is handled in accordance with our Privacy Policy.

4. Support

For questions or support regarding our SMS service, contact us:

Fast Track Repair Services
Centerville, VA 20121
Phone: 703-899-5615
Email: info@fasttrackdmv.org

5. Limitation of Liability

5.1. Fast Track Repair Services is not responsible for delays or failures in SMS delivery, as transmission depends on your mobile carrier.

5.2. We are not liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our SMS service.

6. Modification of Terms

Fast Track Repair Services reserves the right to modify these Terms and Conditions at any time. Updates will be communicated via SMS or posted on our website.

7. Acceptance of Terms

By subscribing to our SMS service, you confirm that you have read, understood, and agree to these Terms and Conditions.